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Dispatch, Delivery Estimates and Business Days
“Order received”, “dispatched” and “delivery estimate” describe different points in a parcel’s journey. The order confirmation is from the seller. Dispatch is the seller’s fulfilment step. Australia Post’s delivery estimate applies to a postal route after the item is posted; it is not automatically a guaranteed date from the moment you place an order.
Three dates to keep separate
| Stage | What it tells you | Where to check |
|---|---|---|
| Order placed / confirmed | The shop received an order. It does not by itself show that the parcel has entered a carrier network. | Your order confirmation and the shop’s order lookup. |
| Seller dispatch notice | The seller reports processing or dispatch. A notice can appear before the carrier’s first scan; it does not by itself show the carrier has accepted the parcel. | The seller’s dispatch notice. Ask the seller if the handover or timing is unclear. |
| Carrier posting / acceptance | The carrier tracking record shows the item is in its network. This is the point used for the carrier’s delivery timetable. | Australia Post tracking once an item ID and scan are available. |
| Estimated delivery | The carrier’s current route estimate for an item using a particular service. It can change with route conditions and network disruption. | Australia Post tracking and its postcode calculator. |
Australia Post says its domestic delivery timetables are estimates based on business days after the day of posting; actual speed depends on origin, destination and network congestion. Use its delivery speeds and coverage page and live tracking tool for the specific parcel.
How to check an estimate for your address
- Confirm the delivery service shown for the order.
- Use the origin postcode given by the seller or in the carrier tracking information.
- Enter the exact destination postcode in Australia Post’s calculator.
- Read the estimate for the selected service, then check tracking and current service updates after the parcel is posted.
Different postcodes within a state can have different estimates. This matters for regional and remote destinations, including Western Australia. A state name or capital-city average is not a substitute for the destination-postcode estimate.
Worked example: counting business days
This is an example of how to read an estimate, not a promise about a particular order. Suppose tracking confirms Australia Post accepted an item on Tuesday and the calculator’s estimate for the selected service is three business days. Australia Post counts delivery timetable days following the day of posting: Wednesday is day one, Thursday day two, and Friday day three. Disruptions or route conditions may change the carrier’s estimate, so use the current date or range shown for the actual parcel.
If tracking does not show that an item has been posted, first check the shop order status and ask the seller to confirm dispatch. A carrier delivery estimate cannot confirm when a seller will process or hand over an order.
“Next business day” depends on the service and route
Australia Post’s next-business-day Express Post network applies only to eligible origin and destination postcodes and a qualifying service. It is not a general promise for every parcel labelled “Express”. Australia Post states that its national network excludes Darwin and provides Perth next-business-day delivery into Perth CBD only, with other limits applying. Check the current postcode calculator and service terms rather than assuming an entire state qualifies.
What does “Sydney time” mean?
If a seller states a processing cutoff in “Sydney local time”, read it using Sydney’s local clock on that date. NSW changes between Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Time (AEDT). Western Australia uses Australian Western Standard Time (AWST) and does not observe daylight saving. A cutoff is a seller processing rule, separate from the carrier’s delivery estimate; contact the seller if the page does not say which time zone applies.
This guide does not set a shop cutoff or guarantee when an order will be processed. For this order’s dispatch details, check the shop order lookup or contact support. For current Western Australia delivery guidance, see Perth and WA delivery.
Frequently asked questions
Does “dispatched today” mean it will arrive today?
No. Dispatch and delivery are different stages. Check the seller’s dispatch notice, then use the carrier’s estimate and tracking for the route after posting.
When does Australia Post start counting delivery days?
Australia Post states delivery times as business days following the day of posting. The live estimate and tracking are the best guides for a particular route.
Does Express Post mean next-business-day delivery everywhere?
No. Australia Post’s next-business-day network is limited to eligible routes and services. Check both postcodes in its current calculator.
Is an order cutoff in Sydney time the same all year?
Sydney’s local clock changes between AEST and AEDT during the year. Use the time zone named by the seller and the local time on the order date. If no time zone is stated, ask the seller rather than guessing.
Sydney NSW, Australia
