How to Use an Australia Post Parcel Collect Address

Parcel Collect lets you have eligible Australia Post parcels sent to a selected Post Office for collection. You choose the location in MyPost, copy its current delivery address into the online checkout, then collect the parcel using the notification and ID instructions Australia Post sends you. It is different from a Parcel Locker, which is a self-service collection locker.

Set up Parcel Collect

1. Sign in to or create a MyPost account and follow Australia Post’s identity verification steps.
2. In MyPost, open collection points and choose a Post Office. Select “Parcel Collect” as the location type and save it for deliveries.
3. Open the saved Parcel Collect address when you are ready to order. Copy the current address details from MyPost rather than typing an old address from memory.
4. Enter the full name that matches your MyPost account, the Parcel Collect address, and the correct email address or mobile number in the checkout fields. Australia Post uses the contact details supplied by the sender to match parcels and send collection information.
5. Before paying, check that the seller’s available carrier and checkout accept Parcel Collect. This service requires the item to be lodged with Australia Post; a separate courier option may require another address.

Use the current address format

Australia Post is changing Parcel Collect and Parcel Locker addresses. The new format uses the words “Parcel Collect” and a short identifying number in the street-address field, followed by the suburb, state and postcode. Your full name should match your MyPost account. Some addresses may still show the older format during the transition. Use the address currently displayed in MyPost, and update any saved checkout address or autofill if it changes. Do not reuse an old address copied from another website or guide.

See Australia Post’s current address-format guide for the exact fields and examples. That page is the authority if the format changes again.

Collect your parcel

Australia Post sends an SMS and email when an item is ready; the app may also notify you. Follow the notification and take the app, SMS or email plus ID to collect it over the counter. The current collection period is ten business days after arrival at the Parcel Collect Post Office. Opening hours vary by location, so check the Post Office details before travelling.

Parcel Collect and Parcel Locker compared

Both are Australia Post services and depend on the parcel and sender’s delivery method. Check the latest Parcel Collect conditions before choosing an address.

If checkout will not accept the address

Do not replace the Parcel Collect identifier with your home street address or a guessed street number. Reopen the saved address in MyPost and try the current format in the checkout’s address fields. If the checkout still rejects it, contact the seller before completing the order to confirm which delivery options can accept your address.

Frequently asked questions

How long does Australia Post hold a Parcel Collect delivery?

Australia Post currently allows ten business days to collect an item from a Parcel Collect location. Follow the deadline in your own collection notification because conditions can change.

What address do I enter for Parcel Collect?

Copy the saved Parcel Collect delivery address from your MyPost account. Australia Post is transitioning to a new address format; use whichever format currently appears in your account.

Can any online shop deliver to Parcel Collect?

No assumption should be made. The parcel must be sent through Australia Post and meet its service conditions, and the seller’s checkout must accept the address. Confirm with the seller if the option is unclear.

What if the address changed after I saved it?

Use the current address shown in MyPost and update any stored checkout, autofill or address-book copy. Australia Post says addresses still displaying the old format in MyPost should continue to use that old format until the new one appears.