PO Box Delivery for Online Orders

It depends on the delivery carrier and the PO Box service. Before you order, check which carrier the seller will use and enter the address in the format supplied for your PO Box. Australia Post offers standard PO Box delivery through its own network. For parcels from other carriers, Australia Post’s PO Box Plus is a separate service with its own eligibility, limits and fees.

Check the carrier before checkout

1. Check the delivery method shown for the order. A seller may use Australia Post for standard delivery and a different courier for another option.
2. If the parcel will be sent through Australia Post or StarTrack, use the PO Box address provided for your account.
3. If another carrier will deliver the parcel, check whether your PO Box is enrolled in PO Box Plus and whether that carrier and item meet Australia Post’s current conditions.
4. If the carrier or address compatibility is not clear, contact the seller before paying. Do not assume that an address accepted by one checkout option will work for another.

Australia Post describes PO Box Plus as an upgrade for eligible personal customers to receive parcels from third-party carriers. It is available only at participating Post Offices, and conditions, annual parcel limits, and fees apply. Read the current PO Box and Private Bag information before relying on it.

Enter the address exactly as provided

Use the name and PO Box address associated with your Australia Post account. Check the suburb, state and postcode as well as the box number. If your MyPost account shows an updated address, use that version in the checkout. Avoid replacing the PO Box with a street address or putting delivery instructions in the wrong address field.

What happens if a parcel does not fit?

Australia Post may use a red-door parcel box at participating Post Offices for some parcels that do not fit in the PO Box. This depends on size and availability. If that option cannot be used, Australia Post may send a card or digital notification for counter collection. Follow the notification for the current location, collection deadline and identification requirements.

PO Box, PO Box Plus and Parcel Collect are different

For an order from this shop, confirm the carrier and address type before ordering if the selected delivery option is unclear. For Australia Post status updates, use the tracking link supplied after dispatch. Our tracking help guide explains where to check common parcel issues.

Frequently asked questions

Can any courier deliver to an ordinary PO Box?

No. A PO Box is not a street delivery address. Australia Post PO Box Plus may accept some eligible third-party carrier parcels at participating Post Offices, subject to its current rules. Check the carrier and PO Box terms before ordering.

Is PO Box Plus the same as a PO Box?

No. PO Box Plus is an upgrade for eligible personal customers that can accept certain third-party carrier parcels. It has separate conditions, limits and fees.

What if a parcel is too large for my PO Box?

Australia Post may place some parcels in a red-door box where available. Otherwise it may send a collection notification for the Post Office counter. Follow the instructions for your specific parcel.

Can a same-day courier deliver to a PO Box?

Do not assume that it can. A local courier may require a street address or another handover arrangement. Ask the seller to confirm the current courier option before placing the order.