Discreet Delivery and Parcel Lockers

A Parcel Locker is an Australia Post self-service location for collecting eligible parcels. You choose a locker in MyPost, copy its saved address into an online checkout that accepts it, and use Australia Post’s arrival notification and access code to collect the parcel.

Set up and use a Parcel Locker

1. Sign in to or create a MyPost account and follow Australia Post’s identity verification steps.
2. Choose a Parcel Locker location in MyPost and save it for deliveries.
3. When ordering, copy the current Parcel Locker address exactly as displayed in MyPost. Use the name that matches your account and the current email/mobile number used for notifications.
4. Check that the seller and chosen carrier option accept that address before completing the order. A local courier and an Australia Post parcel may use different delivery options.
5. When Australia Post notifies you that the parcel has arrived, follow the instructions and access code to collect it.

Use the current address in MyPost

Australia Post began changing Parcel Locker and Parcel Collect address formats from 1 September 2026. The new format uses “Parcel Locker” and a short identifying number in the street-address field, followed by the suburb, state and postcode. Some addresses may still show the previous format. Use whichever version is currently displayed in MyPost, and update any saved checkout or autofill record when your address changes. Australia Post’s current address instructions have the exact fields and examples.

Collection time and parcel limits

Australia Post currently allows two business days to collect an item after it arrives at a Parcel Locker. After that, it is transferred to a nearby Post Office for collection; follow the notification for the location and deadline. The locker service also has parcel size and weight limits, and some items or services may not be eligible. Check the latest Australia Post Parcel Locker rules before selecting one.

Other collection addresses

Parcel Collect is collected over the counter at a selected Post Office and uses its own saved address in MyPost. A PO Box is a separate postal address with different carrier conditions. See our Parcel Collect setup guide and PO Box delivery guide for those workflows.

A collection address determines where an eligible parcel can be collected. It is not a promise that every seller or carrier accepts that address, and it does not change the information needed to process or deliver an order. If the available delivery option is unclear, ask the seller before ordering.

Frequently asked questions

Do I need the old street address for my Parcel Locker?

Australia Post is changing the address format. Use the current Parcel Locker address shown in MyPost. If the old format still appears in your account, Australia Post says to continue using it until the updated address appears.

How long do I have to collect a Parcel Locker parcel?

Australia Post currently allows two business days from arrival at the locker. After that the parcel moves to a nearby Post Office for collection. Check your own notification and current carrier guidance for the deadline.

Can a courier deliver to a Parcel Locker?

Do not assume so. A Parcel Locker is an Australia Post delivery option; check the seller’s carrier and checkout instructions before ordering.

Is Parcel Collect the same as a Parcel Locker?

No. Parcel Collect is collected from a selected Post Office counter. A Parcel Locker is a self-service locker. See the Parcel Collect guide for setup and address steps.